Do you do exchanges?
If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience.
I bought my Hello Mello product in a retail store, can I return it online?
All refunds and exchanges must be handled by the retail store where the original purchase was made. Please contact the store directly.
Do you ship Internationally?
Unfortunately, at this time, we are not accepting international orders. All orders must be shipped within the US.
How can I track my order?
You will receive an email notification with a tracking number once your order has been shipped. Also, you can sign-in to your account to view order history, tracking information, and information about past orders at hellomello.com.
What if I didn't get an order confirmation?
You can sign in to your account to view order history, tracking information, and information about past orders at hellomello.com. If you still have questions about your order, contact us at firstname.lastname@example.org.
Incorrect, missing or defective items:
Contact us at email@example.com to report a problem and to receive instructions.
If you purchased a product directly from our website and it is found to be defective within 30 days of purchase, please email customer service at firstname.lastname@example.org. Please note that the item must be unused. In the email, please include a detailed description of the quality issue, multiple photos of the item and your order number. If you purchased from another retailer, please contact them directly for assistance.
What payment methods do you offer?
Do I need to make an account before placing an order?
Customer accounts are optional, and you can always checkout as a guest without creating an account. We recommend creating an account for easier access to order updates and returns.