Shipping & Returns



Orders are packed and shipped five days a week. Orders placed on the weekend will be shipped the following business day. Most orders are shipped 24-48 hours from the order date. Estimated delivery dates are not guaranteed and may be affected by hazardous weather or other unforeseen circumstances.

Free Standard Shipping
Free Standard Shipping applies to orders over $75 before tax.

Standard Shipping | varies based on location
Standard delivery usually arrives within 3-7 business days from the shipped date, excluding holidays. Please allow 1-2 business days processing time.

Standard delivery to Alaska, Hawaii and P.O. Boxes usually arrives 5-12 business days from the shipped date, excluding holidays.

Undeliverable Orders
Any orders received back to our warehouse as undeliverable, for any reason such as incorrect addresses, or not responding to notices left by carriers, will sadly be processed as a return, minus the actual outbound and return shipping charges, if and when they are received back to our warehouse.

Lost Packages

Hello Mello is not responsible for lost or stolen packages. Once your package leaves our facility, we no longer have control over your package. We do not offer refunds on lost or stolen packages. You can submit a claim online for a missing packages through the carrier.




Hello Mello will honor returns for orders placed on our website within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags). 

  • Original order shipping charges will NOT be refunded.
  • The cost of any return shipping is the responsibility of the customer.
  • We are not responsible for your return until it is received at our distribution center. We recommend that you provide a tracking number to us for reference.
  • Expect the return process to take 14 business days after it has been delivered to our facility.

If you receive an item other than what you ordered, or if the item appears to be defective, damaged or missing please reach out to customer service directly at or call us at 1-877-888-0297 and we will be happy to assist you.

To initiate a return please contact customer service. We inspect all returned items and reserve the right to deny a return based on the condition.

Once we have processed your return, we’ll issue your refund, less any applicable charges, to your credit card.